Returns Policy

Returns Policy

 

Refunds will be available for Faulty Items, Allergic Reactions or Incorrect/Damaged Item as per Australian Consumer Law. You can return item(s) by mail to Collaroy Skin and Beauty Retreat. A Returns Form must be completed before sending your item back to us, please see below to complete online.

30 DAY RETURNS POLICY

Within 30 days of your original purchase items can be returned if they are:

Faulty

Please complete a detailed report of the faulty item and attach a photo.

Allergy

In the rare instance you've had an allergic reaction to a product, discontinue use of the product immediately and please take a photo. Please complete a detailed report, including attached your photo, and one of our Skin Professionals will be in touch with you within 7 days to discuss your reaction. You may visit us and have a complimentary consultation with one of our Beauty Therapists who will be able to recommend the best solution. Allergy returns must be less than 20% of product used upon arrival back with us and all information gathered may be forwarded to the product manufacturer/supplier for approval within their return guidelines.

Damaged Item on Arrival

if you receive an item that is damaged please complete a detailed report with a photo within 7 days of receiving your item and we contact you to organise for your item return and replacement.

Incorrect Item on Arrival

if you receive an item that isn't what you ordered please contact us within 7 days of receiving your item and we will contact you to organise for your item to be returned and replaced. We will happily provide a refund for any product returned within 30 days of purchase that is exactly as you received it. That means unopened, unused, in a resaleable condition with all security seals intact. Please be sure to carefully package and protect your returned product so we receive it in great condition.

EASY RETURNS PROCESS

EXCEPTIONS & SPECIAL INSTRUCTIONS

Please call +61 2 9971 7895 or email us at collaroyskincare@gmail.com for assistance in your returns process if additional help is required.

REFUNDS

All refunds will be credited to your original form of payment or a Collaroy Skin and Beauty Retreat Gift Card (please indicate in your communication, your preference for refund method). Gift Cards cannot be redeemed for cash unless required by law.

  • Items Returned by Mail: Once we are in receipt of your returned item(s), if your original purchase was paid by credit card, we will credit your account within 7 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle.

  • Shipping Charges: Unfortunately, we cannot refund shipping charges.

  • Items Returned In Store: If you have indicated in your communication that you would like to return your item(s) In Store we will contact you to confirm our location and the proof of purchase required by you at the time of return. Once we are in receipt of your returned item(s), if your original purchase was paid by credit card, we will credit your account whilst In Store. This will show on your next statement, depending on the issuing bank and/or billing cycle.

GIFT CARDS

Gift Cards cannot be returned. Gift Cards purchased as a dollar value or full priced treatment are valid three years from date of purchase. All Gift Cards purchased as special offers are valid for 12 months from date of purchase.